The news: OpenAI is discounting enterprise ChatGPT subscriptions—but only if customers agree to buy more AI products. Microsoft is unhappy, as it rarely offers discounts for its competing services aimed at enterprise users, per The Information. Key takeaway: Business leaders should anticipate potential shifts in AI pricing resulting from fraying alliances and increased competition between OpenAI and Microsoft. Lock in longer-term pricing and negotiate for essential services while pushing back on expensive add-ons. Diversifying AI vendors and solutions reduces reliance on single entities and provides opportunities for testing of models from different sources, some of which may be more easily customized for specific use cases.
68% of US LGBTQ+ adults say all or most companies participate in Pride Month to boost business, while just 16% believe it’s driven by genuine support, per a January survey from Pew Research Center.
Cannes Lions, an annual opportunity for advertisers to score accolades for their creativity, is refining its agenda to acknowledge how that work drives business.
Major financial institutions like Bank of America are exploring issuing their own stablecoins, viewing it as a crucial strategic move. Tokenization, the underlying technology, enables payment transactions to settle in seconds, automating compliance and cutting costs significantly (e.g., 40-60% in bond operations). This transforms static financial instruments into dynamic, programmable assets, appealing to a broader, potentially younger, customer base through innovations like fractional ownership. Failing to lead in tokenization risks U.S. banks losing their global market dominance, especially if retailers develop their own digital currencies, bypassing traditional payment systems. Smaller institutions can participate by partnering or leveraging existing stablecoin services from larger players.
The news: Streaming and social media sites are the top beneficiaries of AI chatbot referral traffic. Out of 1.3 billion generative AI (genAI) search referrals in May, YouTube ranked first in traffic with nearly 40 million visits, per Similarweb. Our take: Focusing on what makes sites top the AI search results could help increase site visits. Expand knowledge-based articles, FAQs, and blog posts with educational and UGC content. Boost SEO with long-tail keywords that are likely to appear in prompts. Encourage inbound links since site authority is a factor in AI search results.
Over half of US small business owners are aged 55 or older, making succession planning critical, with 45% planning to pass businesses to children. A notable 62% of owners have accelerated retirement timelines, and 37% plan to sell within 12 months, indicating a rapid wave of SMB transitions for banks to prepare for. Small businesses have favored personalized banking, but digitally native successors will demand enhanced digital features, addressing past complaints about lagging experiences. Banks must prioritize developing superior digital tools, including seamless onboarding and relevant financial advice. Engaging early with future owners and understanding their needs, such as startup funding or growth capital, is crucial for securing these vital relationships.
Credit unions have historically championed white-glove service through personalized customer care, a key differentiator. However, the term's vagueness risks inconsistency and superficiality, potentially neglecting internal staff experience and ultimately harming customer service. To truly excel, financial institutions (FIs) must embed human-centric care into their core culture, beyond just outward presentation. This involves training employees in empathy, rewarding complex problem-solving skills, and redesigning products around customer milestones rather than sales. Ultimately, genuine differentiation for FIs lies in authentic financial partnership and a deep understanding of unique customer needs, which larger, less personal entities cannot easily replicate.
The news: Google blamed a faulty, untested policy update—not overloaded infrastructure—for triggering a Google Cloud outage that took down Gmail, Cloudflare, Shopify, and many others. It admitted to skipping standard risk safeguards, per CNBC. Our take: The next outage is a matter of when, not if—and the time to prepare is now. CMOs should pressure vendors for transparency, diversify martech stacks to reduce dependency, and ensure business continuity plans cover cloud failures and system disruptions.
Programmatic ad buying is undergoing a sea change: Microsoft’s DSP closure signals a smaller role for Big Tech in managing third-party ad inventory—so who will take its place?
Community threads—not search bars—are where product discovery now begins, challenging marketers to join the conversation. CVS Media Exchange and Reddit are bridging data and dialogue to turn real-time discussions into measurable sales wins.
H-E-B is expanding its retail media footprint with the launch of a new self-service advertising platform, developed in partnership with Epsilon.
A new poll finds consumers in the US and UK are almost evenly split—Gen Z is upbeat, Gen X is gloomy—amid a cost-of-living crunch and rapid tech gains. The results remind brand marketers that price, value, and purpose now collide at every purchase decision.
The news: Reddit rolled out two AI-driven ad tools—Reddit Insights and Conversation Summary Add-ons—to tap into its massive archive of user conversations to help brands reach more audiences effectively, per Reuters. Reddit is using generative AI (genAI) to distill user sentiment and track subreddit trends for sharper ad targeting. Our take: Where Meta and Google rely on targeting individual users, Reddit is spotlighting group dynamics and a shift toward community-led marketing. If these tools succeed, they could offer a new avenue for how brands approach discovery, feedback, and brand perception.
The news: Amazon will bring inventory from Roku to its demand-side platform (DSP), the two announced at Cannes Lions, starting in Q4 2025. Our take: Amazon’s Roku partnership is a well-timed announcement to convince advertisers to stick with their CTV ecosystems even amid tightening budgets.
The news: Adobe aims to help brands and publishers improve content placement in AI browsers, search tools, and chatbots with its new suite of AI tools—LLM Optimizer. What it does: LLM Optimizer tracks which content and offerings—such as website details, products, or articles—are being shown in AI interfaces and where they’re appearing. Our take: Adobe’s new tools, especially outcome metrics and actionable recommendations, can help marketers and brands craft tailored SEO for each platform—browsers, AI Overviews, and chatbots—and surface data-driven solutions to help improve their AI search presence.
The news: Marketing teams are rapidly integrating AI tools into search engine optimization (SEO) workflows. A vast majority (86%) of US SEO professionals and digital marketers use ChatGPT alongside traditional platforms like Ahrefs (64%) and Semrush (56%), per a Databox survey to understand how generative AI (genAI) is changing their work in 2025. Our take: As shifts from traditional search to AI chatbots continue to alter the marketing landscape, CMOs need to maintain a balanced approach to AI integration while preserving traditional SEO foundations. Combining AI’s efficiency with human oversight is key to ensure brand control while exploring emerging search and SEO opportunities.
On today’s podcast episode, we discuss whether advertisers can still create powerful brand narratives in such a fragmented media universe, the best piece of advice for advertisers trying to negotiate a minefield of tariff-related changes, and how AI will impact advertising and marketing over the next 12 months. Join Senior Director of Podcasts and host Marcus Johnson, Vice President and Principal Analyst Jasmine Enberg, and Principal Analyst Sarah Marzano. Listen everywhere and watch on YouTube and Spotify.
As Google's search changes continue and consumers increasingly turn to alternative platforms, the SEO playbook defined by link building and keyword optimization is losing relevance.
The news: The pending Omnicom Group and Interpublic Group merger is facing a new hurdle, per a New York Times report. The Federal Trade Commission is reportedly considering adding restrictions on Omnicom and IPG that would stop the merger unless the new company agrees to a ban on ad boycotts that would prevent it from refusing to host clients’ advertisements on platforms because of political reasons. Our take: If the FTC proceeds, the decision will have a ripple effect on the advertising industry as a whole, emphasizing that advertisers are increasingly faced with choosing between brand safety and legal pushback.
Regions Bank is navigating banking M&A activity by opting against acquiring other financial institutions itself. This strategy allows them to avoid the significant internal disruptions—like integrating systems and workforces—that typical mergers cause. Instead, Regions focuses on maintaining stability and leveraging the confusion and frustration experienced by customers and employees of merging competitors. By presenting itself as a familiar, relationship-focused alternative, Regions actively targets and builds connections with those dissatisfied individuals. This approach facilitates organic growth and talent acquisition, proving a valuable strategy for institutions that prefer to avoid the complexities and risks associated with large-scale M&A.